top of page

SHIPPING

 

Delivery to the UK: £8.00

International deliveries may be subject to custom tax or duties. Where applicable, these are to be paid by the customer receiving the goods, not by the sender (Sophie Mcilwaine). Please be aware if you are ordering goods to a country where customs taxes will be charged.

All Giclée prints are wrapped in protective sleeves and mailed in flat reinforced packages. If you have any problems receiving the print then please get in touch and I will track the package online.

Prints are produced to order, so please allow up 10 days from when the order is placed for postage within the UK.

RETURNS AND REFUNDS

My refund policy lasts 14 days. If you would like to return your print within 14 days, please email me via sophiemcilwaineart@gmail.com stating your order number, name, address and a brief reason why you wish to return the item. Artwork must be unused and in the same condition as you received it.

​If your print arrives damaged please attach pictures with the email.

If your return request is approved, I will send you a confirmation email and return address. Please print this email and include it with the item when returned in its original protective packaging.

RETURN SHIPPING

The cost of return shipping is your responsibility and costs from the original shipping are non refundable. It is advisable to use a trackable shipping service or even shipping insurance as I am not able to accept responsibility for items that fail to reach me.

​Once your return is received and inspected you will be notified of the approval or rejection of a refund. If approved, I will refund your purchase. If you are returning an undamaged print a refund will not be given if the print arrives back damaged. In this instance we recommend try and claim your money back from your courier. Shipping insurance is strongly advised.

​Please be aware that commissions and custom artworks can not be returned.

​Originals can be returned for a full refund within 14 days of delivery. However, the buyer will be responsible for all shipping charges both ways. All shipping costs are non refundable.

bottom of page